Utilizing a single platform, The best live chat software and tool makes it simple to manage customer sales and supports.
Customers occasionally wish to converse with live people. Perhaps they can’t find what they need in your support manuals, or they prefer to go through a problem in person because email is ineffective.
You might be asking why live chat is essential among all digital marketing tools. It serves primarily as a tool for direct communication and client support. Direct communication with website visitors boosts customer engagement, the customer experience, and your sales either directly or indirectly.
Best 6 Live Chat Software
- LiveChat
- LiveAgent
- Olark
- Tidio
- Hubspot
- Smartsupp
LiveChat
LiveChat is our pick for the best live chat software available because of how simple it is to use and the wide variety of functions it offers.
In addition to many other capabilities, LiveChat provides a ticketing system, notifications, chat routing (assigning talks to support agents), team management tools, and a sales goal tracker. This qualifies it for use by larger teams of sales representatives searching for live chat software to assist numerous website visitors and clients.
Other live chat features include the ability to see what users are typing before they ever send their message, tag each conversation with a context, and retrieve prior conversations through an archive.
LiveChat’s automation tools, however, might use some improvement. You need to add another app if you want to use chatbots. Although ChatBot is developed by the same firm as LiveChat and integrates perfectly, it must be purchased and set up separately.
Additionally, LiveChat offers a user-friendly dashboard where you can arrange all of your interactions (including emails, chats, SMS, applications, etc.). Additionally, it has more than 170 platform connectors, including those for Facebook, Messenger, WordPress, Salesforce, Shopify, Dropbox, and many more.
LiveAgent
LiveAgent is a full-service support platform with chat capabilities. It is an option on their more expensive plans, albeit it is not included in all of them.
Another 360-degree live chat program is LiveAgent. It features a ticketing system, integrated call center, knowledge base builder, and customer access portal in addition to live chat.
With the aid of these extra capabilities, visitors and clients can seek out self-service help alternatives and monitor the status of their support issues without having to get in touch with a team member.
To consolidate all help desk inquiries under one roof, LiveAgent interfaces with a variety of communication channels including Slack, Twitter, Viber, forums, and Facebook.
An extensive live chat widget is part of the all-inclusive customer assistance program LiveAgent. The widget integrates seamlessly with all of your support materials to automatically provide unmatched 24/7 customer service.
The widget itself is very customisable, allowing you to select your own colors, establish a personalized welcome message, make your own rules, keep tabs on visitors while they browse your website, and start conversations when it’s appropriate.
Olark
Olark is a popular option for smaller companies and websites who are new to live chat because it is a contemporary and reasonably straightforward live chat solution.
Even if you have no idea what you’re doing, creating consumer relationships is simple and simple to use.
Olark does particularly well in the area of searchable transcript technology. The ability to monitor customer difficulties is simplified by this best-in-class functionality, which also makes it easier to solve typical issues that future clients may encounter.
Reopening an earlier chat allows an agent to quickly identify the client’s issue and handle an immediate fix.
Additionally, the platform interacts with WordPress, Google Analytics, MailChimp, Groove, HelpScout, SalesForce, and HubSpot. Olark can be easily added, regardless of the other tools you’re presently utilizing. Plans start at at $29 per agent per month, and choosing an annual package will save you 10%. Aslo, Software for searching transcripts can also assist you in developing iterative new best practices for customer support.
Tidio
Tidio, like LiveChat, was founded in Poland (seems like Poland is quite a hub for live chat software). Despite being rather young, they have put together a really beautiful bundle. In actuality, their free package offers unlimited consultations and up to two agents. But their chatbots function, which is flawlessly incorporated into the tool, is what really makes them stand out from their rivals.
Tidio’s live chat options and offerings are really strong. The automation in their software, live chat, and visitor navigation to analyze their behavior are at their best.
Tidio may be integrated with many different applications, such as Shopify, WordPress, and Wix. Tidio provides both a free plan and premium options. For micro and small businesses, its free plan works well because it enables:
Only three chat operators are allowed, but chatbots are allowed an unlimited number of talks with 100 unique visitors each month.
Hubspot
Live chat was introduced by the industry leader in CRM and marketing automation in 2017 to round out its selection of sales tools. It has since developed into an amazingly feature-rich live chat solution with automatic chatflows, a global inbox, and a Facebook Messenger integration.
The chatbots are extremely sophisticated; they may use if/then logic to branch off onto different courses and target individuals based on segments or other factors (such as the country they are in or the device they are using).
Even better, you may link your knowledge base so that users can look up answers right from the chat widget. Additionally, it supports over 30 languages, which can be displayed automatically based on browser language, country, or website URL.
If you use HubSpot’s CRM, this free live chat option is ideal. You can sign up for free and add the company’s personalized live chat widget on your website even if you are not utilizing its CRM.
The Professional plan for Service Hub’s Starter plan costs $45 per month. for 5 people. includes complex chatbots and custom bots, in addition to a full complement of customer support features.
Smartsupp
In many ways, Smartsupp is exceptional. They finally raise the bar for live chat analytics. The Czech live chat software logs the activities of your site’s visitors so you can see exactly where things may be improved. The provision of a complimentary handcrafted Slivovica shot in exchange for subscribing to the PRO plan is another distinctive feature.
The recording capability is undoubtedly a fantastic advantage, but the real question is whether you actually need it. The live stats are excellent and, in my opinion, precisely as they should be. Consider Smartsupp if that’s important to you.
SmartSupp, which is marketed as a “online shopping assistant,” combines a variety of characteristics to help service personnel be more effective and provide better customer service. To provide users a behind-the-scenes look at browsing, the solution provides live chat, chatbots, and recording.
When visitors stay on your website for a predetermined period of time, you can automatically engage with them, increasing the likelihood that they will buy from you.
